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FAQs

In what currency are the prices quoted on the website?
All prices are given in USD.
I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 24-48 hours production time for your order to be shipped. The average shipping time is 4-15 days within Germany and usually 9-18 days to the rest of the world. If you have any questions, email us at info@guelcestore.com
I am not satisfied with my order, can I return it? What if there is a problem?
We offer 100% money back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us for a full refund. You must send it back at your own expense. Once we have received the product, we will give you a full refund of your original purchase. Please include all names and order numbers on the returned packages.
Please note: if your package is on the way, you must wait for it to arrive and ship it back before you can receive a refund.
Can I cancel my order?
You can cancel your order without incurring any costs! You must cancel your order before it is shipped.
I entered an incorrect address, what should I do now?
If you entered an incorrect address, wait for the order confirmation email. Once you have verified that the address provided is incorrect, please notify us by email at info@guelcestore.com. If the address provided is incorrect, we can change the address to the correct address within 24 hours. No refund will be given after 24 hours of the failed submission.
How long does delivery take?
Shipping times vary as we ship from different fulfillment centers worldwide depending on your location. Average shipping time is 4-15 days within the UK and typically 9-18 days for the rest of the world.
I have a question that hasn't been answered, can you please help me?
Why, surely! We are here for you! Please email us at info@guelcestore.com and we will be more than happy to assist you.
We receive a large number of emails. If you would like a prompt reply please include your order number and detail the problem, thank you.